Return & Refund Policy

Thank you for shopping at lessone7.com. As an authorized retailer of Lessoneseven products, we are dedicated to ensuring your complete satisfaction with every purchase. This Return & Refund Policy outlines the terms and conditions governing the return of items purchased from our website. By making a purchase, you acknowledge that you have read, understood, and agree to abide by this policy in its entirety. Please review the following information carefully before initiating a return.

Eligibility for Returns
To be eligible for a return, your item must be in its original, unused, and unaltered condition, exactly as it was received. This includes all original packaging, tags, labels, accessories, and any protective materials. Items that show signs of wear, damage, alteration, or are not in a resalable condition will not be accepted for a refund and may be sent back to you at your expense. For hygiene and safety reasons, certain products may be non-returnable unless defective; specific indications will be provided on relevant product pages.

Return Timeframe
You have a period of 30 calendar days from the date of delivery to initiate a return request. This request must be formally submitted through the designated channel on our website. After this 30-day window has expired, we regrettably cannot accept returns or process refunds, except as required by applicable law or for items covered under our warranty provisions. We strongly recommend that you inspect your order promptly upon reception to ensure it meets your expectations.

Initiating a Return
To start the return process, please visit the designated support or returns section of our website. You will be required to provide your order number and details regarding the reason for the return. Upon approval of your return request, you will receive specific instructions regarding the return process, which must be followed precisely. Returns sent back to us without prior authorization or not following the provided instructions may be refused or experience significant processing delays.

Return Shipping and Associated Costs
Unless the return is due to an error on our part (e.g., you received an incorrect or defective item), the customer is responsible for all costs associated with returning the product. This includes the shipping fees, insurance (recommended), and any potential handling charges. We are not liable for return packages that are lost, damaged, or stolen in transit. We advise using a trackable and insured shipping service for your protection. For returns approved due to our error, we will provide a prepaid return shipping label and full instructions.

Inspection and Processing
Once your return is received and inspected, we will send you a notification email regarding the status of your refund. Our team will verify that the returned item complies with all eligibility criteria stated in this policy. This inspection process typically takes a reasonable number of business days from the date we receive the package at our fulfillment center. If your return is approved, your refund will be processed automatically.

Refunds
Upon approval, a refund will be issued to your original method of payment. The refund will include the purchase price of the returned item(s). Please note that original shipping fees are non-refundable for returns not caused by our error. You should expect to see the refund in your account within a standard processing period, which varies depending on your financial institution’s policies. We will notify you once the refund transaction has been initiated. Sale items or final clearance merchandise may be subject to different refund rules, which will be clearly stated at the time of purchase.

Non-Returnable Items
Certain items are exempt from being returned for reasons of health, safety, or digital nature. These include, but are not limited to, products that are personalized, custom-made, sealed software or digital downloads for which the seal has been broken, and intimate or sanitary goods. Gift cards are also non-returnable. Any product explicitly marked as “Final Sale” or “Non-Returnable” on the product page at the time of purchase cannot be returned for a refund.

Damaged, Defective, or Incorrect Items
We take great care in packaging and verifying every order. However, if you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. You must notify us within a limited number of days from the delivery date. We will arrange for a return, replacement, or refund at our discretion and at no cost to you. We may require photographic evidence of the issue to assist in the resolution process.

Exchanges
We do not offer direct exchanges. The most efficient way to receive a different item is to return the original product for a refund following the standard procedure outlined above. Once your refund is processed, you may place a new order for the desired item on our website. This ensures that you can secure the correct size, color, or product without delay, subject to current availability.

Gifts
If the item you wish to return was marked as a gift when purchased and shipped directly to you, you will receive a refund in the form of store credit to be used on lessone7.com. The credit will be issued upon receipt and inspection of the returned item. If the item was not marked as a gift or was purchased by you for yourself, the standard refund rules apply.

Policy Updates
We reserve the right to modify this Return & Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. The policy that applies to your purchase is the version that was published on the Site at the time your order was placed. We encourage you to review this page periodically for any updates.

For any further questions regarding returns or refunds, please navigate to the customer support portal available on our website. Our support team is here to assist you through the process.